Privacy policy

Privacy policy

Protecting the confidentiality of users and visitors is one of the SRCA top priorities, and we make every effort to provide high quality services to all beneficiaries.
Sites’ visitors and beneficiaries of its services must regularly review the Privacy and Confidentiality Policy to become aware of any new updates. Note, however, that SRCA is not obliged to announce any updates to the Policy, and that your continued use of the web site means that you have read and agreed to the Policy and its ongoing amendments.

Protection of Personal Information

The Privacy and Confidentiality Policy was developed to help visitors and users understand the nature of data collected from them when they visit the Portal and how we use such data.
SRCA takes appropriate and adequate procedures and measures to protect personal information against loss, abuse, unauthorized access, unauthorized modification and unauthorized exposure.

  Amongst the most important measures taken to protect the Visitor's personal information are the following measures:

  •  Strict security procedures and measures to protect used information and technologies against fraud and unauthorized access to our systems.
  •  Security procedures and measures that meet the benchmarks are regularly updated.
  •  Our team is qualified and trained to respect the privacy of our visitors' personal information.

Collection of Personal Information

By visiting the Portal, SRCA server collects information regarding the Visitor's IP address, date and time of visit, and URL address of the website that refers you to the web site.
Most websites place small files that are called "cookies" on your hard disk when you visit their websites. Cookies are text file that some websites place on your computer's hard disk; these text files contain information that the website retrieves when needed during the user's next visit.

The stored information includes:

  •   Username and password.
  •   Webpage preferences if available

The user may not have to enter his password every time he visits the web site, as the website will retrieve it from said cookies. Therefore, the Portal uses the information stored on cookies for technical purposes when visited more than once. The web site can change the information stored on the cookies or add new information every time you visit the site.

If you use a direct application or email us through the Portal to provide us with personal data, we may share the necessary data with other agencies or directorates in order to provide you with a more efficient service. We shall not share your data with non-governmental agencies, unless authorized by the competent authorities to provide certain government services.

By providing your personal data and information through the web site, you unconditionally agree to storing, processing and using such data by the Saudi authorities. We shall reserve the right to disclose any information to the competent authorities at any time, in accordance with the pertinent laws and regulations at the time or in response to the government's request.

You, alone, are responsible for the accuracy, validity and reliability of the information you send through the Portal.

Protection of Privacy

In order to be able to help you protect your personal information, please follow the following recommendations:

  •   The web site may contain links to websites or portals that may use different methods to protect information and may have different privacy policies. We shall not be responsible for the contents, methods and privacy policies of said websites, and we recommend that you refer to the privacy policies of said websites.
  •   Use a secure browser when conducting online transactions, close all other applications not used by the network, and ensure that your anti-virus is up-to-date.
  •   If you have any enquiries or suggestions regarding the Privacy Policy and Disclaimer, please contact us on tell: 0112805555 or email: helpdesk@srca.org.sa

Contact us immediately if you believe that someone else may have access to your password, or other confidential information.

Sending electronic messages to SRCA.

  •   When you enquire or request information about a certain service, or if you provide additional information through any means and methods of communication, electronic or non-electronic, we shall answer your enquiries via email; however, we may save your email address, your email, and our response for quality assurance purposes, as well as legal and regulatory purposes.

Privacy policy for smartphone apps :

You may provide information to us when you use our Apps, including when you download, register with, or log into our Apps. This information may include:

  •   personal information :
    Personally Identifiable Information including, name, email address, phone number, date of birth , device ID, username and password, registration ID number, your medical related issue data and other information that may identify you.
  •   Device and Connection Information:

    We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts and with us. Also we use your phone state to check the status of SMS sent through our application. We use your camera flash for flash light and sending Flash SOS message through flash.

    The data will be used solely for purpose of providing SRCA Services. We will not use any information collected for advertising purposes and we will not provide this information to any one for use in the marketing of any product or service to you So will not disclose user information for any other purpose other than the purpose for which it was disclosed.

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